Contract Processor II
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Job Description

 

POSITION SUMMARY:

This position is responsible for the timely and accurate preparation and processing of contracts and all ancillary documents necessary to secure all types of sales from complex equity deals to new sales.  Additionally, this position is responsible for the verification of all demographic, deed, exchange program activity and financial information to ensure the integrity of applied equity and owner information.


PURPOSE OF POSITION:

  • Data entry and document preparation of vacation packages, timeshare purchases, warranty deeds, affidavits and authorization forms
  • Verify exchange information and owner usage and communicate transactions and balances to sales consultants
  • Conduct Deed verifications and prepare documents for property transfers
  • Responsible for reviewing owner’s accounts and communicating, collecting and posting outstanding balances for mortgage, late fees and maintenance fees in various software applications.
  • Verification of contract documents pre and post quality assurance confirmation
  • Release restricted inventory according to sales guidelines
  • Ensure unsold inventory held for daily sales is released timely
  • Update demographic and financial information
  • Prepare daily sales deposits and conduct deposit verification
  • Assist with reconciliation and audit of all daily sales reports
  • Assist management with training and cross-training
  • Assist Pending Management with contract auditing
  • Prepare and process mail outs for vacation packages and timeshare purchases
  • Provide accurate and timely assistance to customers and guests
  • Document accounts and properly route action items
  • Ensure supply levels are maintained at approved levels
  • Prepare orders, receive, review deliveries and stock in locked storage

Job Requirements

QUALIFICATIONS:
  • Must be able to work weekends and late shifts as needed
  • Must be able to multi-task
  • Excellent communication skills
  • Excellent cash handling skills
  • Must be able to type 45 WPM
  • Identifies and resolves problems in a timely manner
  • Responds promptly to requests for service and assistance
  • Focuses on solving conflict, by listening to others without blaming, interrupting while keeping emotions under control
  • Speaks clearly and persuasively in positive or negative situations
  • Balances team and individual responsibilities and contributes to building a positive team spirit
  • Must possess knowledge of Microsoft Word, Excel, Outlook
  • Must be detail oriented and well organized

 

EDUCATION AND/OR EXPERIENCE:

High School Diploma or GED equivalency required

Minimum of 6 months contract preparation experience preferred

Minimum of 6 months cash handling experience required

 

Job Snapshot

Employment Type Full-Time
Job Type Hospitality - Hotel, Marketing
Education Not Specified
Experience At least 1 year(s)
Manages Others No
Industry Hotel - Resort
Required Travel Not Specified
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Contract Processor II


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