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Sutherland Global Services

 
Approx. 23 active jobs   |  Website
Overview
Sutherland Global Services® is a leading Business Process Outsourcing (BPO) company with over twenty years of experience in the customer management industry. Since 1986, some of the world’s most respected companies have relied on Sutherland to manage critical aspects of their customer and back-office operations.

By taking advantage of Sutherland’s domain knowledge, highly qualified talent pool, quality processes and global delivery options, marquee name Fortune 500 clients are able to dramatically improve sales, marketing and customer support results while remaining focused on their core competencies.

Sutherland offers an end-to-end set of Customer Life Cycle and Back-Office Life Cycle services that clients can choose to implement in either an integrated or stand-alone manner. Sutherland is a multi-national company, which owns and operates multiple delivery centers across the United States, Canada, Mexico, India and the Philippines, employing more than 21,000 professionals globally.

Sutherland Global Services is a privately-held company with headquarters in Rochester, NY. Here, you will enjoy a career on the cutting edge of technology... one with stability of an industry leader... an exciting and fast-paced work atmosphere... literally a world of opportunity for advancement... and one where you can leverage your strengths, talents and experience to create the career you’ve been looking for.
Culture
Preparation Tips What qualities make an applicant stand out from the rest? Successful applicants come to an interview well organized and dressed to impress. You should do your homework on the Company, the client and the position, and be able to speak intelligently about both what we do and what the position requires. Applicants must answer questions consistently. Our recruiting team is always watching for those who exemplify strong communication skills and the ability to interact professionally alongside others. Come prepared to provide examples of how you motivate yourself and others. Be willing to discuss initiatives and goals that you have achieved in the past. The desire to take on new challenges while providing flexibility and adaptability will translate to an applicant that stands out from the rest. The Interview Treat every interview as if it were the only one you will ever get with Sutherland and your only opportunity to convince the hiring manager that you are the best candidate for the position. Your internal application and résumé/CV (skills, experience, education) get you the interview. Your interview gets you the job. Develop two or three key messages and make sure your point is delivered. Setting Yourself Apart Success in interviewing involves being fully prepared. But it's more than that-you must stand out against other job candidates. What particular strengths make you uncommon? What makes you unique? What is your competitive differentiation? What is your unique value proposition? Be ready to differentiate yourself. Be ready to show your competitive advantage. Demonstrate enthusiasm for the job and show behavioral examples of how your drive has had a positive impact on results. If you want to rise above others with the same/better experience, skills, or education, you will need to work on developing a highly positive work attitude. Incorporate words like positive, passion, excellence, and my best into your interview language. Then show by your stories and examples how these characteristics are reflected in your life. Do Your Homework Learn as much as you can about the job, Sutherland and the leadership beforehand. Use this information to answer direct questions and to then segue into a discussion about your qualifications and fit. You need to be prepared to answer the questions "What do you know about this position within Sutherland?" and "Where do you want to go from here?" If you are serious about your application, do your best to acquire detailed information before your interview. Research should always be your first step. Gathering background information on the opportunity is a crucial element in successful interview preparation. Knowing as much as possible about the position's impact on company performance and future plans can make your interview more interactive and could be just the leg up you need. Interview Thank You (Letter or e-Mail) After your interview, be sure to write a thank you note to the interviewer. It gives you one more chance to remind the hiring manager about the special skills that you can bring to the position. It should include:
  • Thank you for your time
  • An expression of interest/enthusiasm
  • Why you are a good fit (avoid restating your résumé, include important information not mentioned in the interview)
  • What you can contribute
  • Reference to points discussed during the interview
  • Restatement of any follow-up agreement
Keep it short. Proofread the note to check for spelling or grammar errors. If you receive the job offer, write an individual thank-you letter to each person you interviewed with. Thank each one for his or her support and confidence and for the opportunity to join them and work together. This will reinforce their decision to hire you and demonstrate your professionalism. Ensure you send individualized letters because letters are often circulated to other people who were involved in the interview process.
Career Opportunities
Sutherland Global Services Featured on Inc. 5,000 Index

Inc. has expanded its list of the nation's fastest-growing private companies, to create the first-ever Inc. 5,000 – and Sutherland Global Services makes the list.
The Inc. 5,000 includes the Inc. 500, but digs deeper to offer the most comprehensive look ever at the entrepreneurial engine driving the U.S. economy, and represents the 5,000 fastest growing companies in America. Sutherland is #4,035 on the list based percentage revenue growth from 2003 through 2006. To qualify, companies must have been founded and generating revenue by the first week of 2003, and therefore able to show four full calendar years of sales.

According to Inc, “These companies are the elite—a mere sliver of the seven million or so companies in the U.S. that have employees.”
Vision
Our Mission

To help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results.

Our Vision

To be the premier and preferred provider of IT Enabled and Business Process Outsourcing services in our chosen markets.

Our Values

Our values help us drive our objectives and provide us with guidelines by which we achieve meaningful results. Our corporate values are guideposts to mark the path and guidelines within which we behave in our dealings with each other, our clients and the communities in which we operate. Only by maintaining this shared focus do we, as individuals, become a successful team, and Sutherland achieves its full potential.

Integrity
We insist on open, honest and fair relationships with each other, our customers and business partners. We believe this is the only way to do business.

Leadership
We will continuously strive to 'do the right thing' in support of our clients, fellow employees and all of our stakeholders. We will lead by example and set our standards high for others to follow..

People
We respect our employees and value their contributions. We are dedicated to creating a work environment that is professionally challenging and personally rewarding. We believe in teamwork, and as a team, delivering exceptional results to our clients and their customers. We are committed to the professional development of each person as they progress through their career at Sutherland.

Clients
We value our clients as business partners. We are dedicated to providing the highest quality of service to them and will treat their goals and objectives as our own. We will increase their competitive advantage by consistently exceeding expectations.

Entrepreneurial Spirit
We foster innovation and will take personal risks to improve our service offerings. We will continuously strive to be the best in order to earn and securely maintain our leadership position as the premier provider of outsourced business process services.
Positions
Customer Service
The representative would handle incoming customer service inquiries and problems via the telephone; recording consistent problem areas with the intent of providing customer satisfaction and retention. Customer Service is the primary function but requires minimal selling or promotion of products or services.

Help Desk/Technical Support
The Help Desk Support Technician is responsible for answering/placing technical support calls from/for our clients' customers and providing technical assistance to the end user on applications or technologies that we are contracted to support. The Help Desk Support Technician is also responsible for accurate and efficient problem diagnosis and dispatching to other contracted service providers. The technician must remain informed and trained in current technology and have excellent customer service skills. The Help Desk Support Technician may also be responsible for up-selling on inbound support calls as well as making outbound calls to up-sell existing customers.

Inside Sales
As a Sutherland Sales Representative, you will be responsible for:

Developing and growing customer relationships for technology services

Communicating important information to the customers on promotions, new products, etc.

Demonstrating professionalism by creating a positive image on behalf of our client.

Drive to results, meet or exceed quarterly/monthly quotas, and close sales.

Lead Generation
Receives and/or places telephone calls which are basic and routine. Uses computerized system for tracking, information gathering, and /or trouble shooting. May answer inquiries, resolve problems, promote and sell products /services and/or enter or confirm sales. Requires limited knowledge of company, products, and/or services.

Management/Supervisor
The Supervisor/Manager is assigned to a given team and is responsible for driving desired sales results in the highest quality manner with a strong attention to detail. This position also requires efficient use of various computerized customer management and data entry systems, basic knowledge of client products and services, and a complete understanding of the customer contact process. This position may require working in various locations, as well as a varied schedule/shift.

General Administration and Support
These positions will involve a broad range of responsibilities involving analysis, reports development, data entry, facilities, and infrastructure.
Contact
Press and Media:

For Press and Media inquiries or to obtain more information about Sutherland Global Services, please contact:

North America, UK and Europe
› Ph: +1-800-388-4557 x2388

Asia
› Ph: +91-9444040748

Locations:

To find Sutherland Global Services location nearest you, please see
› Sutherland World Wide Locations

Sales Inquires :

To speak with a Sutherland sales representative, please contact us:

› Telephone: +1-800-388-4557 x6123
› Email: sales@suth.com

Corporate Switchboard: Ph: +1-800-388-4557

Careers:
If you are interested in a career with Sutherland Global Services, we offer a world of opportunity. At Sutherland Global Services we bring together the best people with the best technology to help our clients build better, more profitable customer relationships. We are always looking for motivated candidates to join our winning team.

India Chennai, Operations

Ph:+91-44-42007884
Fax:+91-44-42048329
E-mail:walkin@suth.com

India Mumbai, Operations

Ph:+91-22-40427888
Fax:+91-22-40427810
E-mail:walkinmum@suth.com

Philippines Manila, Operations

Ph:+63-2-759-3691
Fax:+63-2-759-3670
E-mail:HRManila@suth.com

US Rochester, New York Operations

Ph:+1-800-388-4557 x6111
Fax:+1-585-784-2200
E-mail:Rochester@suth.com

US Syracuse, New York Operations

Ph:+1-315-634-5757
Fax:+1-315-634-4710
E-mail:syr@suth.com

US Virginia Beach, Virginia Operations

Ph:+1-315-634-5757
Fax:+1-315-634-4710
E-mail:syr@suth.com

Canada Sault Ste. Marie, Ontario Operations

Ph:+1-705-541-7878
Fax:+1-705-949-6179
E-mail:saultstemarie@suth.com

Canada Vernon, British Columbia Operations

Ph: +1-250-545-5606
E-mail:vernon_recruiting@suth.com

Canada Windsor, Ontario Operations

Ph:+1-800-591-9395 x6246
Fax:+1-519-254-4180
E-mail:windsor@suth.com

UK, London Operations

Ph: +44 - (0) - 2031029060
Fax: +44 - (0) - 2076002999
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