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ACCENT Marketing Services, LLC

 
2,500 - 5,000 employees  |  
Approx. 9 active jobs   |  Website
Overview
ACCENT Marketing Services is the performance marketing company for brands that are passionate about keeping and growing customers. Our data-driven approach combines the right tools, strategies and resources to help brands get the most out of their customer relationships. And our Continuous Engagement Improvement℠ process is proven to transform customer service touch points into powerful relationship and brand-building tools.

Since 1993, ACCENT has helped world-renowned brands acquire, support, retain and grow customers at every lifecycle stage. Today, we provide expert guidance to help our clients engage with their customers in the digital, social, interactive and real-time world. By consistently delivering personalized and engaging customer experiences, we have turned clients like BJ’s Wholesale Club into a Forrester Top 10 Customer Experience firm and helped a Fortune 100 telecommunications client move from worst to first in customer service.

Whether consumers are on the phone, online or in the social cloud, ACCENT ensures our clients are part of the conversation. Because every time a customer interacts with your brand, it’s an opportunity.
Culture
  • 2010 National Center for Data Management's Database Excellence Sliver award in the Analytics and Modeling Category.

  • CongactCenterWorld.com Top Ranking World Performers Best Outsourced Contact Center for 2010.

  • 2008 and 2009 Customer Interaction Solutions Magazine Bronze MVP Quality Award

  • Named a Top 20 Outsourcer by ContactCenterWorld.com.

  • Ranked No. 11 on Customer Interaction Solutions Magazine Top 50 Teleservices Agencies List.

  • Ranked No. 6 by Customer Interaction Solutions Magazine for Domestic Inbound CAll Volume.

    • Benefits
    For nearly two decades, ACCENT has put its mark on the communities in which we live and work. In support of this initiative, ACCENT employees across the company contribute their time and energy to making our communities stronger. Whether mentoring youth, serving on community boards, or supporting numerous non-profit organizations, ACCENT is dedicated to being a good neighbor. ACCENT partners with 13 nationally recognized charitable organizations and more than 15 local programs to donate time, money and resources. Employees receive 16 hours of paid volunteer time per year to encourage community support through caring, sharing and giving back.
    Vision
    To be the Performance Marketing Company that brands seek out for our unique point of view, specialist experience, and ability to deliver differential results.
    Our Services
    Today’s consumers have more power than ever to positively or negatively impact your brand. To compete, you must influence repeat behavior, shape brand perceptions and create brand advocates for life.

    ACCENT’s proprietary Continuous Engagement Improvement process is designed to transform your customer service channels into powerful relationship and brand building tools. Along the way, we help clients lower costs, increase efficiency, drive incremental revenue, improve customer lifetime value, and drive greater return on investment.

    Because we never forget the most important customer interaction is the one that happens next, we have assembled an exceptional team of engagement specialists backed by the most comprehensive communication channels and engagement tools on the market today, including:

    Channels:
    Phone
    Mail
    Voice Self-Service
    Mobile
    Email
    Chat
    Web Self-Services
    Cloud Monitoring
    Communities

    Tools:
    Data Analytics
    Knowledge Management
    Social Media Monitoring
    Print and Fulfillment Services
    Back-Office Services
    Workforce Management
    Quality Monitoring
    Reporting
    Contact
    AT ACCENT, we’re available to answer your questions and to provide more detailed information regarding the use of our customer care solutions. Please use the following contact information to direct your inquiry:

    General Inquiries:
    For general inquiries, donation requests, and community initiatives, please contact:

    ACCENT Corporate Headquarters
    400 Missouri Avenue, Suite 107
    Jeffersonville, IN 47130
    Ph: 812-206-6200
    Fax: 812-206-6201
    CorpComm@accentonline.com
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