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Employer Quick Look

Advanced Call Center Technologies

(Private)  
Consulting
5,000 - 10,000 employees  |  
Overview

About ACT

ACT is a performance driven provider of contact center and back office support services. With over a decade of successes, leading companies in the financial services, communications, and technology industries rely on ACT for proven results managing their customer relationships.

How do we do it? We start with AFRAME, our methodology for success. We combine ISO certified methodologies and best practices with a streamlined, cost effective delivery model and leading edge technology creating the framework for program success. Add in a team of passionate executives and operations professionals focused on exceeding client goals - expect results.

With a broad range of offerings, experienced professionals and a relentless commitment to improvement, ACT routinely is ranked number one by our clients. Our dedication to performance allows our clients to improve competitiveness and profitability.

Our History

Founded in Georgia in 1996, ACT began delivering a full range of CRM services. ACT is a privately held corporation headquartered in Berwyn, Pennsylvania.


Career Opportunities

ACT Named as Top Business by DiversityBusiness.com for 3rd Consecutive Year, December 2006.

ACTWinsDiversity.comTopHonorsfor3rdYear.pdf

ACT Honored by Tennessee Department of Labor and Workforce Development, November 2006.

ACTHonoredforWorkforceDevelopment.pdf

Services
ACT Services  

We create programs that deliver results.

Looking for more than talk from your outsource partner?  ACT is committed to delivering world class results predictably - every day.  We understand the impact of each customer interaction no matter how it is delivered.  Our live operator, automated IVR, and back office solutions are designed to deliver a better customer service experience, generate more revenue, and streamline back office processing. 

Our formula for success is simple. Combine tested and proven business processes, leading technology, and dynamic delivery teams to create consistent world class results.

ACT has developed comprehensive services offerings, including:


We tailor our services to fit your needs.  ACT is not a one size fits all services provider.  Our flexible and hands on approach allows us to launch programs into operations quickly giving you more results and less talk.  That’s the ACT difference.
Contact
Headquarters

1235 Westlakes Drive
Suite 160
Berwyn, PA 19312
(866)704-5580
info@acttoday.com

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