Operational Maintenance Coordinator

Do you enjoy working as part of a fast-paced team, responding to important, critical customer needs and making multiple decisions throughout your day? As a Celadon Maintenance Coordinator/Dispatcher you’ll get that opportunity. You’ll help a fleet of over-the-road Truck Drivers - both men and women - with breakdowns and speedy repair assistance. Arranging approved diesel ground transportation vendors, setting up hotel accommodations and ensuring the customer receives their freight in a timely manner are all part of your day. Past customer service, dispatcher, maintenance, transportation, automotive and mechanical experience is preferred. Extraordinarily respectful and personable culture, phenomenal training, safety conscious, competitive compensation and career advancement, it’s all here for you as a for a Maintenance Coordinator/Dispatcher (Truck Driver Customer Service) at Celadon.

 

Job Responsibilities

  

• Taking care of a fleet of over-the-road truck drivers with mechanical breakdowns
• Using our computer (customer relationship management) application to document and manage details related to the accident or breakdown
• Identifying approved vendors, communicating truck driver mechanical needs, dispatching vendor to site
• Securing estimates, authorizing repairs, auditing and paying invoices
• Sending and receiving messages throughout the day directly to the truck drivers, following up on vendor arrivals and repair/restoration steps
• Completing after hours accident reports, providing reports to our claims department
• Handling every need of your fleet truck drivers e.g. vendor delays, hotel arrangements, re-loading freight to a new trailer
• Delivering top-tier customer service first and foremost to our fleet truck drivers and to vendors, warranty companies and other departments (A/P, Load Planning, Safety, etc.)  

 

Our top Maintenance Coordinators (Customer Service Reps/Dispatchers) often come with past ground transportation knowledge and a mechanical aptitude. Success does not hinge on a precise work history as much as a passion for delivering top-tier customer service to your customers, the men and women driving our trucks. We also look for:

• High School Diploma (or GED) is required; any kind of degree in diesel automotive technology (technical/mechanical school) is a plus

• Familiarization with AS400 and TMT / TMW Maintenance Software a Plus

• Trucking or ground transportation work experience is a plus. 
• Any mechanical, automotive, ground transportation work experience &/or knowledge (with customer service being a key component is a plus)
• Basic computers and Microsoft applications knowledge is required; average typing speed is a plus
• A good understanding of geography and the ability to use a road atlas
• Outstanding customer service, verbal, written and interpersonal communication skills
• Strong organizational skills, multi-tasking ability, flexible and adaptable personality 
• Appreciates a non-traditional 12-hour (2/2/3) work schedule with every other weekend off (You basically end up working only half the year!)
• Bilingual English/French, English/Spanish is a plus

 

Benefits

• Competitive annual salary
• Medical, dental, vision, life and disability insurance, and a flexible spending account
• 401(k) Retirement Savings Plan and Paid Vacation
• Relaxed, fun, fast-paced, team department with a casual attire dress code
• Up to 6 Weeks New Maintenance Coordinator (Customer Service Rep/Dispatcher) Training 
• Continuous Learning and Development provided by a dedicated training department

 

What do our Maintenance Coordinators (Customer Service Reps/Dispatchers) have to say?

 “I’m very proud to work for this company."

“We’re a fun company to work for, not real ‘stuffy.’"

“Celadon is a very loyal company who takes good care of their employees - very open

with information, lot of resources, always someone to go to to answer questions."

“I like the relationships with my coworkers and the drivers on the fleets."

“We're a big ‘little’ company."

 

Celadon, for a Robust Career!

APPLY today!