Customer Service Opportunities-IMMEDIATE OPENINGS!

Would you enjoy working as a customer service representative for a dynamic and stable company? Are you interested in working within an exciting and unique call center as part of a customer service oriented team? As a Customer Service Representative, you will get that opportunity and so much more!

We are the leader in innovative, extended service plans and comprehensive service management solutions. As a Customer Service Representative you will be part of an award-winning customer service team! You will be an integral part of the team by providing exceptional customer service while troubleshooting customers’ programming and/or equipment issues, resolving issues in relation to claims, warranties, servicing products and accurately determining entitlement and setting up service options. Demonstrating world-class customer service is the key to your success!

Benefits

Providing world-class customer service can be challenging, so we offer our Customer Service Representatives a competitive salary and benefits package that includes:

• Paid Vacation
• Medical
• Dental
• Vision
• Short and Long Term Disability
• Life Insurance
• Paid Vacation
• Opportunity for career advancement
• Extensive paid training program
• Management and leadership courses
• Fun, fast-paced team environment
• Working with cutting edge technology
• Casual dress code

Job Responsibilities

 

In addition to demonstrating world-class customer service, as a Customer Service Rep, you will have a wide range of responsibilities, including:

• Handling incoming call requests within a call center from customers to ensure programming, equipment, and account needs are met/exceeded
• Delivering customer service by communicating with energy and personal confidence
• Technical troubleshooting and gathering information from customers to identify root causes of customer problems and/or dissatisfaction
• Determining appropriate course of action to ensure the result is win-win and appropriately documenting the interaction through contact tracking
• Providing value added equipment/programming service options to customers to increase total customer service experience
• Utilizing required resources and applications to ensure first call resolution, accuracy and efficiency in resolving customers' issues
• Assisting customers with billing and other general inquiries