Other Pay
:
Salary based on experience
Employee Type
:
Full-Time
Industry
:
Office Supplies - Equipment
Packaging
Retail
Job Type
:
Management
Customer Service
Executive
Education
:
4 Year Degree
Experience
:
At least 8 year(s)
Contact Information
Contact
:
12575 Uline Drive
Pleasant Prairie, WI 53158
Customer Service Director
Uline – Shipping Supply Specialists
Uline is a leading North American distributor of shipping, packaging and industrial supplies. Founded in 1980, the family-owned business has experienced continuous growth over the years. Today, we employ over 2,800 bright, career-minded individuals across the U.S., Mexico and Canada.
At Uline, we're energetic and passionate about what we do. Because of our continued expansion, we seek qualified candidates who share our vision, values and commitment to superior customer service.
Uline seeks a Customer Service Director at its Corporate Headquarters in Pleasant Prairie, Wisconsin (south of Milwaukee).
POSITION RESPONSIBILITIES
- Develop and mentor Call Center Management Staff.
- Work with Call Center Branch Managers.
- Perform process improvement audits.
- Review reports and recommend productivity and efficiency enhancements.
- Implement new procedures and technology.
- Develop relationships with other departments.
MINIMUM REQUIREMENTS
- Bachelor’s degree.
- 8+ years Customer Service Management experience.
- Strong multi-tasking skills are essential.
- Expert communicator and analytical thinker.
- Time-management and problem-solving pro.
BENEFITS
- Complete insurance coverage – medical, dental, vision, life.
- 401(k) with company match.
- Generous paid time off.
- Tuition reimbursement.
- 3 bonus programs.
Please visit www.uline.com/jobs to learn more about our job openings and benefits package.
HOW TO APPLY
- Please click the “APPLY" button to submit your resume for immediate consideration!
EOE m/f/d/v
Skills Requirements:
CUSTOMER SERVICE, MANAGEMENT, EXECUTIVE, CUSTOMER SERVICE DIRECTOR, DIRECTOR, CALL CENTER DIRECTOR, CALL CENTER, AUDITS, CALL CENTER MANAGEMENT, MANAGER, MS OFFICE,, ANALYST, ANALYSIS,