Provides technical support during joint sales meetings with customers and direct sales teams. Majority of time is spent at the customers premise consulting, selling and supporting the most complex company products/services/systems/solutions. Contributes to unit sales plan through pre-sales/post sales technical consulting activities. Provides technical support in sales presentations, product demonstrations, and installation and maintenance of company products to ensure that the system is functioning according to specifications. Leads the technical discussions in client meetings across multiple levels and disciplines to identify business and technical needs, issues and priorities. Formulates responses to customer inquiries/questions concerning highly complex system software and applications, and provides software development and consultation to prospective users. Understands, develops and delivers products/services/systems/solutions to customers business, information, technical and educational needs. Analyzes customer requirements and designs and implements solutions using company products and services. Designs technical solutions involving new and emerging technologies. May build a mini-application, based on customer requirements, to demonstrate feasibility of the application, often requiring rapid prototyping. Requires extensive knowledge of company products and services determines best approach to resolve critical issues. Assists less experienced peers.
Duties directly related to making sales includes: Meeting with customers engaged in sales activities at the customers site, communicating with customers via phone, teleconference, e-mail, etc., related to proposed solution/sale etc., traveling to and from the customers premise, providing subject matter expertise regarding technical issues relating to sale; advising customers on suitability of products based on technical needs, preparing proposals, presentations, or bids, including developing pricing, developing strategic plans related to the customer and the proposed solution/sale, researching and developing customer solutions with ATT external partners, including design and engineering, and researching customer business and industry to identify new sales opportunities.
Candidate should have knowledge of the following technologies: IP, IPv6, MPLS, VPLS, VoIP, SIP, Satellite, Security, Wireless, LTE, Networks, Cloud, Routers, Switches, Virtual
Desired: Top Secret Security Clearance