Inside Sales

 

SNI Companies is looking for a top notch Inside Sales Representative.  The functions of this position are:

 

POSITION SUMMARY – Reporting to a Sales Manager/Supervisor, this position responds to customer inquiries regarding new service from temporary and permanent customers as well as closing and/or upgrading business opportunities, using creative problem solving and negotiation skills on cancellation requests and to resolve customer issues to retain positive relationship with existing customers.  Normally handles accounts with $200/month in revenue.    

 

ESSENTIAL DUTIES AND RESPONSIBILITIES -

·         Establish and maintain high level of customer satisfaction including meeting retention goals and resolving issues and concerns in a responsive and professional manner. 

·         Reduce lost accounts by diffusing cancellation requests.  Refer unsuccessful attempts to save accounts for further action.

·         Manage and follow up pending cancellations until cases are closed – including account research, maintenance of contact results, scheduling follow-up activities and completion of all other retention requirements.   

·         Offer and quote pricing for prospective customers.  Identify opportunities to up sell existing customers.

·         Generate leads for Outside Sales Representatives.

·         Must consistently meet or exceed sales goals. 

·         Acquire working knowledge of appropriate local, state and federal regulations.   

 

 

 

 

QUALIFICATIONS - Required:

·         High School Diploma or General Education Diploma (GED); Associates Degree or equivalent experience preferred

·         Minimum of one (1) year of inside sales telephone experience – preferably in the waste management industry or equivalent work experience,

·         Must be able to demonstrate the ability to identify and resolve complex problems and recommend cost effective business solutions.

·         Must be able to advise customers on the impact of regulations to their businesses.   

·         Excellent presentation, communication and negotiation skills – bilingual in English and Spanish.   

·         Must be able to interact in a professional manner with a broad customer base and employees at all levels within the organization.

·         Must be proficient in the use of Microsoft Excel, Word, Power Point and WSI information systems.      

 

WORK ENVIRONMENT - This is an office position which requires sitting and/or standing for extended periods of time; dexterity of hands and fingers to operate a computer keyboard or mouse, as well as other computer components