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SEA_Technical Writer - Printers

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Job Snapshot
Location:
Mount Arlington, NJ 07856
Employee Type:
Full-Time
Industry:
Electronics
Manages Others:
No
Job Type:
Customer Service
Education:
4 Year Degree
Experience:
At least 2 year(s)
Relocation Covered:
No
Post Date:
11/6/2009
Contact Information
Ref ID:
SEA100361CBP
Description Position Summary

Create and update web support content (PVI), including FAQs, Troubleshooting and How-to Guides for www.samsung.com/support. Phone support in times of need (to maintain service levels).

Common Essential Duties & Resp.

  • Troubleshooting Guide Creation and updating.
  • FAQ creation and updating.
  • How-to Guide creation and updating.
  • Keep up to date on Samsung products and
    related product issues that impact
    customer service.
  • Monitor content of the website for expired/inappropriate references and links and content and update as necessary.
  • Help drive and implement developments and improvements to the web site and applications.
  • Analyze the technical needs of consumers by running daily reports and creating necessary knowledge to meet those needs.
  • Phone support during peak times when needed

    Background/Experience

  • High school diploma, some college preferred or computer technical school
  • 6-9 years experience with developing Printer knowledge generation experience
  • Must be proficient in MS Office (Excel, Word, PowerPoint)
  • Strong writing and editing skills
  • Strong reporting and analysis skills
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