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Assistant General Manager - Courtyard by Marriott

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Job Snapshot
Location:
Salinas, CA 93901 (map it!Map it! )
Employee Type:
Full-Time
Industry:
Hotel - Resort
Hospitality
Sales - Marketing
Manages Others:
Not Specified
Job Type:
General Business
Other
Education:
None
Experience:
At least 1 year(s)
Travel:
Negligible
Post Date:
11/5/2009
Contact Information
Contact:
Recruiter
Ref ID:
1922
Description SUMMARY: Coordinates the activities of hotel personnel as directed and provides support to the General Manager by performing the following duties.

ESSENTIAL FUNCTIONS:
70% Management
  • Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures.
  • Provides training, including safety training, to staff.
  • Selects or assists in the selection of hotel staff and completes all new hire paperwork.
  • Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations.
  • Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS.
  • Conducts or assists in conducting staff meetings.
  • Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
  • Receives and resolves or assists in resolving guest complaints and employee issues.
  • Performs functions of the General Manager in their absence.

    30% Other Duties as assigned
  • Covers shifts in all departments as scheduled by the General Manager
  • Corresponds with group and travel agents to answer special requests for rooms and rates
  • Assists with sales and marketing efforts as directed
  • Answers inquiries pertaining to hotel policies and services
  • Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
  • All other duties as assigned

    COMPETENCY:
    To perform the job successfully, an individual should demonstrate the following competencies :

  • Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.

    QUALIFICATIONS:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATION/EXPERIENCE:
    Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
    • Requirements See above
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