Working as a computer support specialist

Pretty much anyone with a computer has experienced the sinking dread that sets in when something goes wrong with the machine. The screen freezes, an unseen component makes a grinding sound, or some other malfunction arises that simple rebooting can't fix. The consequences can be serious, as those who have lost important data in computer crashes can attest.

Computer support specialists come to the rescue in these situations, providing a life raft for users with machines on the fritz. They also head off computer disasters by making sure computers are updated, virus-free and running smoothly.

What they do:

Computer support specialists provide technical help and advice for computer users. They work within a wide variety of businesses and organizations that rely on computers, providing daily oversight of computer systems, training fellow employees on computer use and resolving technical issues large and small. Others work directly with the public at help desks, answering phone calls in which they offer step-by-step instructions on how to fix computer problems.

Computer support specialists work with a broad array of software and hardware depending on the needs of their employers, so their expertise varies. But in general it's helpful for them to be familiar with computer security issues, data management and networking, both LAN (local area networks, which connect computers within offices, schools or other contained locations) and WAN (wide area networks, including the Internet, which connect computers over large geographic areas).

Entry-level computer support specialists usually resolve common glitches and computer problems. Those who prove adept on the job, or who master more complex technical problems, can advance to managerial roles or to other computing specialties such as software engineering or systems analysis.

What they need:

Fundamentally, computer support specialists need the technical know-how to make computer systems run smoothly for individuals and organizations. How they get that knowledge can vary. Some get their skills at junior college or through professional certification programs. Others get bachelor's degrees in computing or a related discipline, often majoring in computer science or information technology. Frequently, on-the-job training is also required to familiarize workers with particular systems or products. Because technology is evolving rapidly, continuing education or training is often required.

What they earn:

The national average salary for a computer support specialist is $58,527, according to CBSalary.com. The 25^th and 75^th percentiles earn an average $43,117 and $72,010 respectively.

Job outlook:

Job prospects are good for computer support specialists, according to the U.S. Bureau of Labor Statistics, which projects faster-than-average employment growth over the next several years. Computer support specialists held about 565,700 jobs in 2008, a number that is expected to rise 14 percent to 643,700 by 2018.

The growing complexity of computers will mean strong demand for support staff, especially in technical and computer-related industries. However, American workers may see competition from oversees, the BLS reports. Because much of the work can be done remotely, some employers may choose to outsource computer support jobs to lower-paid workers in other countries.

Job seekers with bachelor's degrees and some work experience will have the best chances, according to the BLS.